Overcharged on agreed contract
Just wondering if there is a telephone number for the UK Billing Team as it seems that the Outsourced team have a total inability to correspond with the Billing Team to tell them that Virgin UK are are ignoring their contractual agreement with regards to what they should be billing us. On the 4th May talked to the Outsource agent again explaining payment demand yet again received for £88.00 that didn't agree with our agreed payment which is supposed to be £52.10, briefly; On the 4th talked to someone called Mikaela @10:31 trying to get this sorted, but after a couple of hours of getting nowhere she put through to Collections and spoke to someone called May Bella who's assured us that our account was fully paid up and to ignore the £88.00 demand sent in April as for 11 months our payment will be £52.10, due to overcharge at end of Feb '23 on the new contract. Now we get the same demand for £88.00 on bill dated May 11th We've cancelled out DD with Virgin as it seems they'd rather overcharge us then sort it out, this DD will ONLY be put back in place once they've sorted out what our monthly bills should be.Solved1.4KViews2likes6Comments