Helping 79 year old neighbour who is being charged £91 for services he doesn't use
Hello - please can you advise? Found out my lovely 79 year old neighbour and his wife are paying £91 a month (£83 for package and £9 for calls this month) for services they dont use. He is out of contract but doesn't recall when this happened. All he wants is to keep his phone number and have a good broadband for wifi in the house and his smart TV. Turns out he got a tv box in the post a few years ago and it is in the box. I think he was missold. I called Virgin with him. It took almost an hour to get through and then the woman on the other end didn't seem to understand the problem and talked over me and him offering him a better tv package for £81... I was simply furious and can see how our elders can get so confused. After 40 mins I asked to speak to retentions and got another woman who kept offering just broadband for £55. For context I have mix bundle, phone and high speed broadband at my house for £42 a month - Online a 'new' customer can get just the broadband for £23 - she offered the phone and broadband for £55.00 This is daylight robbery and I will not settle for my friend and neighbour to be scammed - what can I do next? Is it possible to speak to a UK retentions team and see if they can undertand how horrendous this situation has been taking SO much from a very vulnerable customer? Thank you in advance - I am steaming.....