Contract renewal
My 18 month contract is nearly up and to my surprise VM emailed last week with a very good offer. I accepted the offer but am still getting emails asking me to recontract. Also I keep getting emails offering a discounted speed boost. If I try and accept any of those it just tells me I have an order pending. I've tried calling VM but the operator didn't seem to understand my question. He was also unable to help as the systems were down. Suggested I call back but am hoping maybe a member of the VM team can help me here by checking if my order is actually being processed? If it is why does the system keep sending me emails with different offers? I can't see anything in my account to show any open orders just that my 18 months is nearly up and after that time I'll go onto the very costly rolling contract. (Which I trying to avoid for obvious reasons). Thanks