New contract, new price not honoured
Hello, on 26th Feb I gave 30 days notice to cancel bb and landline, I spoke to retentions and agreed a new contract at £30 a month for M125 bb and landline, yesterday VM took the usual £33.72 DD and I recently had an email stating my costs were going up in April by 7.5%. I have the new contract details with what I should be paying from 26th Feb, £30 a month and no increase until April 2026, but this isn't being honoured. This was all agreed by phone and not an online offer. Can anyone help sort this please? Thanks in advance.Solved102Views0likes6Comments