Please can someone help me with my order and email address
Hi all, I have been having an issue with my order and my email. I'm out of contract for my virgin media plan and when I try to put an order through, the confirmation is sent to the wrong email address that I can't change. I don't get any confirmation email and I don't know if the order has went through. My o2 tariff has randomly removed the volt benefits like a new order is going through but I'm still on my old plan. If it helps, my order reference is XS1000143135. Thank you
Keen to join but still not available after months?
Virgin Media has been installing cables for months in my area - but when checking the website it still says unavailable, if I check round the postcode round the corner it says 'coming soon', and now when I check my address it doesn't even have my house number listed and asks me to report it to VM, which I did a couple of weeks ago but haven't heard anything since. I live in Elton in Chester, Cheshire - am keen to know when sign-ups will be available as it's been so long now and it doesn't look like anymore work is ongoing - I even have a VM exchange box just over the road from my house which has been there for over a month, so seeing everything there and ready to setup without the option to do so is frustrating. I've tried getting in touch through online chat but unfortunately didn't get anywhere 😞