Contract date not changed when moving
I took out a virgin media contract in September 2024, and moved house over the summer keeping Virgin as my phone and broadband supplier, and not changing my plan. Having checked online, my contract says "duration 18 months" but with a start date from my move, rather than the original start date. Unfortunately I will want to move away from Virgin when my contract comes to an end due to steadily rising costs I have been unable to negotiate down. Do I need to do anything now to ensure that my contract is ending in March 2026 as intended?
Such a challenge to get credit back after closing account
Every time I need to interact with Virgin Media, I am surprised at the new ways they find to creatively and politely be unhelpful. Due to moving house, I recently closed my account. I am moving to an area that does not have Virgin broadband coverage. There is a not insignificant (to me) amount of credit on my account from ending in the middle of a billing cycle. By default, after 45 days from service disconnection, Virgin Media sends credits as a check via post. Naturally, as I am no longer at the address, getting post delivered to me there is not an option. I called request my credit via bank transfer. That's the method I've used to pay this bill for years. I was told that not only to I need to wait 45 days after termination of service (a scandal in an of itself for the interest free loan), I cannot even call to REQUEST to have the credit deposited vice posted until 45 days after account termination. Has anyone had a better experience getting over-payment credits back? In short, even after ending service, Virgin Media has found yet another way to be obtuse and anti-consumer.Moving House - Put on new contract without my consent
Hello, from what I can see, this is unfortunately a very common issue. I see others have had some success in posting here so I am doing so. Today I tried to cancel my virgin media broadband contract as it was about to shoot up to £50 a month and we are at the end of the minimum term. I was very surprised to be told I would owe £500 in termination fees as I was partway through a contract. When I asked about this, I was informed that when I moved house in October, I was put onto a new contract rather than the old one amended to my new address. I had no changes to my package, the only thing that changed was my address and I was reassured this wouldn't be a problem. I was then stuck between picking one of the three options: 1. Pay £500 to exit the contract I never agreed to, to my knowledge I was still using the old one I did consent to, 2. Pay £50 for this month's broadband whilst I try and fix this error 3. Start a new, crappy expensive contract for throttled speeds which is what I've done as I cannot afford a £500 termination fee I never consented to, £50 a month per broadband and I work from home and so need an internet connection. Upon looking into it, apparently my new contract should have been amended to the old term dates when I moved but this never happened. I would like to exit my contract and end the new one I've been forced to start as I can get 500mpbs for £32 elsewhere. I was also really displeased with being frequently told I should stay with Virgin Media as changing providers is a hassle and they are investing in infrastructure when the agent knew full well they had just informed me I apparently have no choice but to stay with Virgin Media. Really would like this sorted, never had such a horrific experience with a broadband company before today.