Credit File Amendment = Mortgage Withdrawn
I am yet another customer subjected to Virgin Media's unscrupulous credit file policy which is clearly causing mayhem with so many poor families. I cancelled my broadband contract with Virgin in February, and paid an additional sum that month (assumingly the final bill). They tried to charge me again in March and I could not reach anyone to discuss it. Virgin then passed their invoice to BPO who informed me that sometimes the contracts are charged a month in arrears. Unable to reach Virgin I decided to close the matter and paid the sum, still confused as to why it was due. £39 paid 2-months late. I am now in the process of purchasing a home for my family, so my 3 year old can have a garden for the first time in his little life. My mortgage broker has advised us that Virgin have placed a default notice on my credit score and our mortgage has been withdrawn because of it. I have emailed VM's Credit File Amendments team with the details but their 21-day SLA is too slow to salvage our house purchase, which has already cost thousands in searches, legal fees, surveys. I am in absolute utter despair. If anyone has any suggestions, please let me know.