Contract renewal, and misleading statements
Hi all - I currently have Gig1 Volt and Mega TV, and it's time for the 18-monthly haggle, and as I haven't received any email or online offers I had a live chat session yesterday. The deal offered isn't too bad, and offers a good start for negotiation (currently it's still a 25% increase), but what worried me was some of the statements that the rep made, which as many other threads show, aren't always reflected in the final paperwork. To that end, what are people's thoughts/experiences on the following: I asked if I could drop the O2 SIM, as it is poor value and the signal is rubbish where I live. He said that this was just a case of going on to the O2 website and doing that, and that it wouldn't affect my VM deal, but I thought the two were linked? As many others here have found he 'forgot' to mention the Netflix downgrade to the ad-supported version, saying that my package would remain the same, but did at least do that when asked directly. To try and close the deal he 'insisted' that I take this 'great offer', and when I said I wanted time to think about it, dropped in that my next bill was much higher. I'm fine with that, due to the nature of billing in advance and adjusting later once a new deal is agreed, but he stated that I was now 'committed' to paying the higher amount regardless. Some serious staff training needed there. If anybody would like to comment on their experiences of dropping the Volt SIM in particular, or managing to retain Netflix Standard, that would be helpful. Next step will be a call to retentions to see if they can improve on the proposed offer, as at least we now have alternative FTTP providers in my area, and maybe using the 14-day cooling-off period if needed. Thanks - Chris