Moving house transfer contract?
I am moving from one flat to another. I am confused about the transfer process. I want to keep my current contract started March 2024 and lasts for 18 months, no changes. However, I am being sent a new contract, when I’ve contacted the moving home dept, they say it’s all correct. However, the “new” contract sent to me has a new account number, contract number and states 18 month term. So that would mean starting a new 18 month term at the end of this month. I also have the Virgin Media App and want to continue to use this. But the “new” contract I’m sent does not appear on the App, due to having a new account number, I assume. So I have had to register for Virgin Media App again, under the new account number, and a new email address. The contract information on there also states 18 month term from the end of the month. I just want to see out the term of my original March 2024 contract, and thought moving would be simple as continuing the contract under a new address! I need reassurance that the move has been done correctly, otherwise I need to cancel the “new” contract before being tied into a very expensive 18 month term, which negates the whole reason for the move in the first place! Can anyone help clarify the process?Moved house - 18 month contract restarted
I need your help to cancel my contract, I'm being required to pay early disconnection fee and I don't believe I should. In January 2024 I moved back to my family home, so I've been trying to cancel my Virgin Media contract as I've no need for it. I've been on the same package for almost 3 years now, so I had way surpassed the 18 months minimum term... Problem is, I moved house before, back in Jan 2023 (with only 4 months left on my minimum term). I simply requested an address change, I kept my package and everything else the same. To be honest, I was downsizing so I said I didn't need this strong a WiFi but on the phone they said to keep it (that I was on such a good deal I'd be paying more for less strength!) So my package stayed the same (Gig1 Fibre Broadband). But when I moved I was given a new contract. The new contract says "You bought Gig1 Fibre", even though the last one was also Gig1 Fibre + the same price. But another 18 months of minimum term began and I now can't leave without a fee until August 2024... I saw Kieth from the Forum Team wrote this: "When moving home, as long as you keep everything the same, then your price and contract term would continue. The only thing that would change is your first bill as you are effectively starting again with a new account." This applies to me. But I've not been able to sort this out in spite of calling customer care, after much to and fro they have said they'd investigate and call me back on certain days. But they've not followed through with these calls. I've now already lost upwards of £200 in monthly payments for broadband I don't use anymore waiting on a response. In an ideal world, if you can get me a refund for these (or any payment made after the day I first called VM customer care to attempt to cancel) then that'd be most appreciated. But just being able to leave this contract would be enough.