Out of contract and changing to new VM service without phone
This is getting quite complicated made even worse by very incompetent online agents. My mother in law is out of contract and she has decided to sign up for the essential broadband plus tv service for which she qualifies. This means we need to port her phone number to another provider that we have already arranged. When she finally got through to someone who could help her, they were incredibly brusk and basically said if she wanted the service they had to cancel her current package now, immediately! Then they would sign her up for new service and she would have to wait 3-5 days for the new box to arrive. There was no answer when she asked if she could transition from one service to the new one when she had the box and her phone let set up. They said that could not happen, but why? My mother in law is 91 years old, lives alone and relies on her tv, phone and internet heavily, she can not be without these services but the agent simply said when you are ready, come back and left! She has put in a complaint but that could take 28 days! Is there anyone here from Virgin who can point us in the right direction to get this matter resolved in a fair way, thank youSolved1KViews0likes3Comments