House move hassle...
I hope someone might please assist… I have had two long telephone calls with Virgin Media staff whom, despite being eager to assist, weren’t the most easy to understand due to language barriers. I’m moving house and have tried to try and arrange a transfer of my current package: TV (TiVO monthly free; and Mixit TV) M125 Broadband + Discount + Telephone line rental; + Talk weekends; + Triple Bundle Which comes with a monthly billing = £46.51 (including £15.50 discount) but due to increase by 7.5% soon. I believe I have 13 months remaining on this contract. However, I logged into my Virgin Media account today to be informed that my account has changed. I now have a new account number. And, it seems a new package. Both the TV and telephone components of my ‘bundle’ have vanished. Furthermore, to add injury to insult, I have received an email suggesting I've entered into a new contract; a charge of £20 applies for moving; my first bill will be £215.99; and that my regular bill thereafter will be £105.00 a month. As a matter of urgency (and before I cancel Virgin Media completely given my experience of late), please can a VM representative please explain why my TV (TiVO monthly free; Mixit TV), Broadband (+ Discount + M125 Broadband) and Telephone: (+ Telephone line rental; + Talk weekends; + Triple Bundle) have disappeared, why my bill has increased and why, after 20+ years with Virgin, I am being treated like a new customer on a new contract? Any help would be greatly appreciated. Thanks.