Payment made 15 days ago not identified
I had an issue with my bank, and the direct debit for December didn’t go through. About 15 days ago I made the payment (and went to travel for holidays) on Virgin's website, but it never appeared on my bill, still showing on my virgin media as due, now I'm back from holidays and I just got text message and an email informing that payment is due. I’ve now made the payment again, covering both December and January, to avoid any further issues. However, I’d like to ensure that my payment made earlier in December is properly identified and credited to my account for future bills. Whenever I call Virgin media, there's no option to report payment or to talk to a human, the call always end up finishing without solving my problem. Anyone has any advice to share on how to proceed?