Virgin Media Free Reward with sign up not recieved (43" LG Smart TV)
Hello, I'm wondering if anyone can help because I am getting nowhere at all and the past month has been Hellish! So I Signed up for a Promotional package in July 2022 which included a Free 43" LG Smart TV. My Activation Date was 2nd of August 2022. I have Still NOT recieved this free TV. I have been in touch Via Phonecall Multiple times. I have also been in touch Via WhatsApp chat on Several Occasions. I have been told to wait 72 hours, 3 days, 5 days, 14 days, 30 days, 42 days, 45 days, 80 day, 85 days and 90 days to recieve my TV. I am now on day 70 from Activation/installation day. I have had a query raised with "hardware Exceptions" on the 13th of September and told to wait 72 hours for a response. STILL NO RESPONSE TO DATE. A compliant was put in on the 15th September - NO RESPONSE TO DATE. A request was put in on the 25th September to the rewards team. NO RESPONSE. Finally on the 27th of September I recieved an Email from Virginmediarewards@exertis.co.uk stating my TV is due to be dispatched tomorrow (28th September) and I should recieve an Email from DHL with details regarding delivery. The email also stated to allow 72 hours for delivery. Problem solved right? Wrong! - Still no TV recieved, nobody on the phone or chats helps they just tell me to wait longer and longer next it will be 120 days! My mother got her TV with virgin media on a similar deal last year and delivery was the day after her first bill was paid!! I'm 2 bills in and still nothing!