Misled During Move – 18 Month Contract Not Carried Over As Promised
Hi Virgin Media Team, I'm writing to express my deep frustration with how my home move was handled and to request that my original contract terms be honoured, as I was explicitly told they would be. Before my move, I contacted Virgin Media multiple times to ensure a smooth transition. On each occasion, I was assured that my existing contract would simply transfer to my new address, with the remaining time on the 18-month agreement carrying over - not restarting. The process of moving my services was a nightmare from start to finish. I was lied to about installation dates, which caused me to take time off work unnecessarily, time I can’t get back. I rearranged my schedule based on promises that weren’t kept, and the whole experience has been incredibly stressful and disruptive. To make matters worse, after all this, I was shocked to discover that my contract had been reset, effectively tying me into a new 18-month term without my knowledge or consent. This is not what I agreed to, and I feel I’ve been misled by customer service. If I had known this would happen, I would have seriously reconsidered staying with Virgin Media during the move. All I want is for the original contract terms to be reinstated, as I was repeatedly promised. I'm hoping someone on the forum or from the support team can escalate this and help resolve the situation quickly. Thanks, Eoin