Unable to link virgin media account to virgin media O2 ID account - Need to change engineer visit!
I've had a text saying an engineer is coming on the 23/07/25 which I can't be there for as my tenancy doesn't start until the 1st (Hence why I initially asked for 02/08/25). I tried logging in to change the date and was prompted to link my Virgin Media account and Virgin Media O2 ID. When I try I get an error saying: “We’ve found your Virgin Media account However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID. If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to. We’ll then send an email to that email address to approve the transfer.” Additionally, if I try "I forgot my email", on Virgin Media I get the message: "The email address on your Virgin Media O2 online account is: [object Object]. Use this email address to sign in to your account." I need this sorted ASAP as I can't cancel the engineering visit without it! I've called but the useless robot interface keeps hanging up on me and not understanding what I need!88Views0likes1CommentNo confirmation of cancelled appointment
I called today to cancel a booked installation at an address I am moving to because the landlord will not permit the necessary drilling. After an incredibly long conversation in which the agent used various manipulation tactics in an attempt to persuade me against cancelling (this is also following an online chat with one agent and a telephone call in which I was put through to two different agents yesterday) she finally confirmed that the appointment and my contract at the new address were both cancelled. She told me that I would receive an email confirmation of the cancelled appointment. However I have not received this confirmation and the 'order' still appears in my online account. If confirmation of this cancellation is not forthcoming within the next 24 hours I will be pursuing legal advice and reporting this to Ofcom. I feel that Virgin Media has behaved very badly, and a simple search online indicates that many others have been told that appointments have been cancelled when in fact they have not been. Please advise.500Views0likes1CommentNo show engineer
I had a technician appointment booked for 4pm-7pm today. This is because our router is completely broken (won’t turn on - no damage caused by us just a faulty router). As we have absolutely no WiFi due to the faulty router, I am unable to work from home. As such I had to take the afternoon off work to be in for this appointment. I was told I would be sent a text on the day giving 30 mins notice of arrival. It’s now past 7pm, I have received no text and can’t get through to any real human being through Virgin’s support chat. I have plans this evening and am meant to be working from home tomorrow. Not sure I’ll be able to do either of those things now. Feeling extremely let down by Virgin. This isn’t an acceptable way to treat your customers.566Views0likes2Comments