9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply
KMM116247153I15977L0KM - I think that was my account. Back in June 2014, I moved home to a location where VM was unable to provide service. I was sent a final bill which included an Early Disconnection Fee. I wanted to remain with VM, but THEY could not supply. So, I refused to pay this fee. Over the years, I have been chased by debt collectors for the money, but I explain the situation and they go away until a new collector takes up the case. I'm moving again and BT cannot supply the new address - it's in th eKCOM area and no other suppliers can provide a service. Despite having 22 months left on my contract with BT, they instantly waived the termination fees for me. VM still shows on my credit file and a couple of months ago, another debt collector wrote to me. I understand that VM no longer charges the Early Disconnection Fee in circumstances such as mine. So how do I get them to clear the bill and my credit file? I have emailed VM twice this month about it and have not heard back. Ideas please, or maybe someone at VM will read this an reach out. Thanks in advance,