Deadlock letter issues
I downgraded my services earlier this year, gave the appropriate notice and the services were downgraded. When I checked my bill VM continued to charge for services I was no longer receiving. I contacted VM who advised there had been an error and they would correct the bill. When I asked for an amended bill I was told this isn’t possible, I just had to accept that what the agent was telling me was correct. This doesn’t sit right with me as they made mistakes on the previous bill. I have been round in circles with customer services and have now asked for a deadlock letter as I’m not happy to just pay for services without having sight of an actual bill. I requested the deadlock letter last Friday and was told someone would be in touch within 7 days to discuss an outcome. Surprisingly this hasn’t happened! I’ve now been told it’s 28 business days. I’m hoping someone from VM reads this and reaches out to discuss how I get my deadlock letter. Or does anyone know how I can contact the deadlock team as you just get the same scripted call centre and WhatsApp when you try to contact VM?