Cancelled Broadband within Cooling off Period, still trying to charge!
Hi all! I had fibre broadband installed on 6/3/24. I called customer services to cancel the service on 19/3/24, which was within the cooling off period (just!). I had several complaints regarding the service I received within that period! • Being lied to by 3 different agents re: hardware order - was never ordered nor expedited as a priority order as promised. • agent providing wrong information that a cancellation charge for the 24mth contract would apply, eventually she hung up on me! • it took 6hrs and 7 different agents to actually get the contract cancelled 🤯 Now telling me I have a ‘discounted’ final bill…My understanding is that the cancellation should have been immediate and there would be no charges applicable; the cancelling agent confirmed everything was zeroed. However, the email confirmation I have received states that the cancellation will be completed today 26/03/24, which it was. I am not sure why there was an 7day period before disconnection? Is it so Virgin can charge me when I've cancelled the service! Has this cancellation been processed correctly by Virgin Media? My app shows a bill for £93.99, I was told today I owe £43.43…why am I to pay this?