Contract Renewal
On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I could have gotten a cheaper deal elsewhere but stuck with Virgin. So on the 5th February ( cut off was 7th) I signed up. Same Price, Same Package, no fuss. I've ended up with Same Price, Different Package, lots of fuss. Effectively I've lost TNT sports. The two agents I spoke to before they both cut me off explained the issue. I really don't care why something is a problem. I just want Virgin Media to honour what I signed up to. And getting cut off twice was not appreciated. I've sent off a complaint but have been advised this can take up to 28 days. This is so poor on so many levels. Raising this on a Which forum, apparently I'm far from alone in having such issues. Can anyone suggest a faster way to rectify this without listening to 25 mins of mind shredding music each time, being told what the problem is and then having your call terminated?Solved3.2KViews0likes14Comments