Contact extended after moving home
Hi, After conducting some research, I've noticed that my contract was extended for another 18 months after moving house in July. During this time, I had been a customer for 12 months and made no changes to my TV package or broadband between moves. I simply unplugged from the old home, notified VM of the move, and continued at my new property. I joined VM on a welcome offer, which initially seemed like great value, but I later learned that the price doubles after this period which seems extortionate. Excluding the welcome offer, the service seems quite expensive, especially considering the issues I've faced in recent months such as my internet dropping out during important work calls that could have caused serious problems. Additionally, it seems that higher-rate services are offered to new customers at prices that loyal customers should have access to first. How can I go about resolving this? Thanks