Getting impossible to raise complaints
Is it just me or is it becoming literally impossible to actually get a formal complaint raised with VM and investigated by an actual complaint handler? I’ve spent 3 hours on the phone with VM this afternoon trying to resolve an issue with a new activation. Somehow rather than setting up what was agreed they’ve simply rolled over the services of the previous account holder on an 18 month contract. Ended up speaking with 6 people (all who claimed their supervisor was either on holiday today or in a meeting). Although the 4th person raised a complaint I’ve now found that they shut it down as resolved immediately despite being well aware it could not be resolved at the time and they had actually agreed to escalate for a call back within 24 hours. 5th person arranged for erroneous contract to be cancelled and put me through to 6th person in sales to set up what should have been in place. But sales team were the worst out of the lot, couldn’t do anything and when asked them to update this on my complaint they then denied having access complaint system and further stated sales don’t accept complaints (seriously - sales don’t ever get things wrong!?). Stated on numerous occasions with the last agent that I could only conclude my attempts to raise a complaint were being suppressed. I stand by this - if this isn’t suppressing complaints then I don’t know what is! So currently scratching my head wondering how on earth I can actually speak to someone to get some sort of resolution.