VM still charging me after I've cancelled
Hi its been 2 months since I've cancelled my contract with VM and I'm still receiving charges for new bills which doesn't make sense to me at all. I have been charged for my cancellation month and the next month which totals around £180 of I can remember correctly. Its so frustrating and depressing seeing an email for a £60 bill arrive when it shouldn't be. And no one at VM is rhere to help. I've been told that I can't pass rhe security checks and an email will take 5 days to arrive to resolve this. Well guess what it's been nearly two months and I still haven't received this email to rectify my security issues. I lost my intual bank card when I had signed up and they are asking me for the numbers on that card when carrying out security checks. How am I meant to know that, I've even told them.about this. Anyhow, I'm going to complain to Ofcom because this is sending my mental health down a spiral as my money is going where it shouldn't be. I hope VM fixes their stuff up because as far as I'm concerned. I will not be recommending them to anyone at all