Official complaint procedure - billing me for kit
How on earth do you officially complain to virgin and actually get a response? I've phoned - for 3 hours. I've written to them. I've asked to be emailed during calls 7 times. Yes 7. I've been promised my complaint is logged - asked for proof of this, was repeatedly told they offer no proof and no writing. It's now 3 weeks in, virgin are repeatedly trying to bill me for kit I don't own, never have, and I'm genuinely shocked a company as big as virgin cannot email their customer manually? Do I need a solicitor? [MOD EDIT: Subject title changed for clarity]