Account Closure
Has anyone had success in their account closure with Virgin? Passed my contract end date (hurrah!) and yet they sent me a "final bill" for a period in the future wanting me to pay full amount? I don't think so! Tried reaching out to Customer Service yet been on hold for over an hour to speak to someone after the person I spoke to couldn't help since my account is closed! None of the team will speak to me as I'm no longer a customer.... One more reason I am glad to be rid of them! If I can't get anywhere with them then I shall be instructing my bank to block all future transactions to Virgin as I don't owe them a single penny (in fact they should owe me since paid for a full month in advance but only actually used service for a week)