Issues since joining Virgin Media
I had tv and broadband installed last week and have found that we can't have the 360 box, even though that was what was ordered. The engineer said they are discontinued, even though my day 1 check in email from Virgin Media tells me about all the benefits of my equipment - a 360 box! I want what I ordered and called customer service only to be kept waiting on the phone for over an hour, to be told we can't have one. Any ideas what to do now, as I really don't like the streaming box. Secondly, we complained to the engineer who installed the box as the cabling that was done before the install is a real shoddy job. It looks so untidy on the wall, I could have done a better job myself. The engineer said he would escalate it to get it moved, but we haven't heard a thing yet. I'm not sure I can spend another hour on the phone, has anyone got an email address I can contact please? It's not been a great start, and I thought Sky was bad! Thanks all!Solved54Views0likes3Comments