Still being billed even after disconnection
I sent in my Disconnection notice and received a confirmation from your Virgin disconnections department in Sunderland that all my virgin services would be disconnected on 26th August 2024, that’s today and the end of the billing cycle. We have this bill that came on 17th August 2024 for the 26th August to 26th September cycle which says it must be paid by 3rd September 2024, even though Virgin have confirmed our services were disconnected on Monday 26th August 2024. Please can you advise us how to get Virgin billing to update everything to reflect our account is now closed, all our revives have been terminated, and there should be no more bills from Virgin. Thank YouSolved1.5KViews0likes10Comments
