House Move Cut Me Off Early
I told them I want the internet moving on the 3rd, they assured me the internet would be fine and working until I move house, and my ex has ordered virgin to be installed a few days before just incase. HOWEVER, Midnight has just hit and you've disconnected me from the internet completely, my account is unmanageable because you've changed all my details to a new account (my volt boost had better still be there). I made it totally clear about needing internet, and the staff reassured me time and time again (why do I ever listen to virgin media). I don't want to have to call, I want it on tomorrow morning. First thing. As for the "New Account" you've given me, it flashes up with a £150 bill before showing "Preparing your property for installation". Well, I wasn't told there was a service move cost or installation cost. I kept with Virgin Media because it was the easiest solution, but you're making it very difficult playing these stupid games, and if it carries on I'll be gone to BT, I'm not even in Contract atm.... and if your staffs signed me up to a new one, then nope cos I never signed or agree'd to one. Honestly this is utterly shocking. EDIT: I've just read elsewhere on the forum that there's a £20 self install cost for moving, which I was never made aware of, and reading up that's for a self install... my property has never had Virgin Media installed at it before, so I gather that's where the £150 has come from? Again, wasn't made aware there was a cost, so you can't be charging me, and if you insist on it I will just cancel my service right now.
