Updated Contract but Account Wrong
I upgraded my contract last Monday and received two emails confirming it and an estimated activation date of 2nd June. As I'm moving from 500mb to 1Gb I expected a confirmation that my hub 3 would swapped with a hub that can handle 1Gb but so far I've heard nothing. On checking my account details online and on the app it still shows my old package, it hasn't updated . Before I go through the torture of trying to call Virgin, has anyone else had this issue?