Misleading Renewal Offer and Unfair Charges
Hello Virgin Media Community, I want to share my recent frustrating experience with Virgin Media. I received an email from Virgin Media stating that I could renew my contract for £24 per month. Trusting this information, I renewed my contract on 6 May 2024. However, my next bill showed a significant increase to £64 per month and an additional £14.81 for a package change fee that I did not authorize. When I contacted customer support, I was told that the £24 rate was only for new customers, which was not mentioned in the renewal email. I feel completely misled and deceived by this process. I am currently in the complaint process with Virgin Media, seeking to resolve these issues. Has anyone else experienced something similar? How did you resolve it? Thanks for reading.