Missold Broadband Package
Hi, Recently contacted Virgin chat to resolve some log in issues. Told them the reason we wanted to log in was to see what deals we had available for broadband, as we needed faster speeds. Eventually we were offered a deal that we liked for an upgrade, which included some free upgrades as an O2 customer. I pointed out on chat that it didn't say the speed that we agreed on the contract, but I was told that the speed would be increased and wifi pods ordered 24 hours after the contract was setup and initialised. After getting back in touch with Virgin Media to enquire about the wifi pods and speed upgrade, I was told that I can't have the promised package because it was not setup correctly and I couldn't have the package at the agreed price. I was being pushed to cancel the contract, but I held firm to wanting the agreed package. Apparently the supervisor/manager couldn't agree to the price, so I was advised to submit a complaint. I was told they'd send me a complaint form, which I haven't received. After reading reports of similar issues, it seems they are trying to run the clock down on the 14 day cooling off period. Is there a way to get Virgin to honour the agreed package and price? Albeit possibly through complaint procedure and OfCom? I have the whole transcript of the conversations with customer services as it was all via WhatsApp. So at least I don't have to worry about call recordings going missing. Thanks in advance for any advice you might be able to offer.