New Contract not showing in account
I renewed my contract via the 'renew now and lose nothing' option on 2nd Jan 2025 and received an order number but the updated contract did not show in my account. I have spoken to multiple Virgin team members online and over the phone to discuss this and 2 weeks ago it was confirmed that the contract was renewed, as per the offer and the new end date is 6/7/26. I asked for my account to be updated but it is still showing the old contract. My previous contract was due to end on 1st Feb 2025 and today I have receieved a mail stating that I am out of contract, despite 'my cuurrent package' showing the new end date and the February 2025 bill being available to view as per the new agreement in my account. Can someone help to get my account updated with the new contract please?