Loss of TV channels (plus internet drop out)
Dear all I already have a discussion underway in the Networking and WiFi forum (https://community.virginmedia.com/discussions/Wireless/network-engineer-visit-due-today-28-may-2025/5643696) as that seemed the right place to post in relation to the problems I have been having (internet connection frequently dropping out, many TV channels showing code W02). An engineer visited and tested my flat's input cable feed, and then went out to the distribution box in the lobby in order to test the feed coming out of the ports there. He tried three, and said that his diagnostics indicated that the signal strengths upstream and downstream were too high and too low. Cannot remember which way around it was. He said that network technicians would be need to fix it at 'the tap', which I understand means at the street cabinet. When that date passed and the problems persisted it seemed that the techs failed to attend. I called another couple of times, and now have the promise of technicians attending on Wednesday 4 June. Fingers crossed. Since that time My Virgin Media app shows 'Your services are working correctly' (they are not) and I got an email to say that the issue had been resolved (it has not) and that I would get compensation for some of the days of loss of service. The reason for my additional post here is that the Networking page focuses on internet issues, and I'd welcome advice/opinions/experience specifically regarding the loss of TV channels, where I get Code W02. I've counted 64 that do not come through including 105, a majority of the +1 channels and of the film channels. I have not found other posts describing channel losses in relation to signal issues, so I'd be grateful to see any opinions or advice that can be provided. Also, does anyone have a list showing the channels within the groups/multiplexes that Virgin uses? I'd like to know if these channels correlate with such groups. Thanks all.