Wifi Self Installation Box didn't arrive
I have just opened a Virgin Media account for the first time and ordered my WiFi self installation box last week. It was supposed to arrive on the 8th March and did not arrive, and I received no communication about it. I have no account number or reference code on my original contract email so cannot even track my parcel. We now have no WiFi which is affecting our ability to work from home - I have tried calling Virgin and could not get through to anyone, being held on the phone for ages. What do I do?? As a brand new customer, I am extremely disappointed and frustrated by this - will the rest of the service be this bad???