Well after 7 years with virgin what have i learnt and now its time to say goodbye
So, after seven mostly excellent years with Virgin, I'm saying goodbye. While the Super Hubs leave much to be desired, thankfully my own router has done the trick. Downtime has been minimal, so you might wonder why I'm leaving. It boils down to Virgin Media's lack of appreciation for loyalty. Why should a long-term customer pay £30 more per month than a new one? After nine calls from the retentions team (the first a decent discussion, the second clueless about my notes, and the third prompting a "please don't contact me" request), I reached out on social media. Their response? Block the number! So, I called to cancel, and they assured me "no further contact" would be noted. A few days later, someone called even though I was told I wouldnt be contacted almost convinced me to renew for 18 months, but their inability to email the offer raised red flags. Trust lost, I declined. Feb 19th marks my departure. I do not want to leave but I do not want to be held to ransom.917Views1like9CommentsCancelling my Contract
Today I noticed that my bill had gone up, so I phoned VM to see why this is. I was told that my contract expires in 3 days and my discount has ended. I tried to see if they can offer my anything same or better, however after going through their customer sevice, then retation team and finally to cancelation team, they were not able to offer me anything near what I was paying. I have 350M, Phone ( Never use ) plus TV which I never watch as I have Netflix, Prime and Disney Plus. I used to pay £66 a month. Now they want me to pay £72 a month. I wanted to upgrade to their 1Gig broadband and they offered me at £80+. On their black Friday sale they have this for £57.50 plus 3 months free ( new customers ). I have been with them for over 10 years, play DD and never missed a payment. Anyway I decided that I wanted to cancel my account and shop around, however, this is where the drama beginis. The guys from VM started to tell me that I need to return my equipment and that I have 3 of these to returun. I sain no, I only have the VM TV box and the router Hub5. The guys started saying that I also have the Hub 3 that I need to return. I said No, I don't. Last year in Dec 22, I had an issue with my broadband and yous ent an engineer to visit, they replaced my Hub 3 with the Hub 5 and took away the old Hub. He started by saying no, they engineer would not take the old hub and that I have to pay £65 for this old hub now. I started to get **bleep** now, as this is clearly not true. Why would the engineer replace my old hub with a new one and leave the old one as well. Also if this was true and it's not, it's been almost a year and no one mentioned about this hub until now that I want to cancel. This was clearly VM trying to screw me over and forcing me not to leave. I know I did not want to leave VM but after this treatment, I'm glad I am cancelling my services and will move elsewhere. How can they act like this, trying to force someone not to leave by putting false charges. This clealry is not right. I'm looking into raising this with Ofcom. Usually after speaking to the cancellation team, they do their best to keep you, this guy was doing his best to make sure I leave. Amazing!!!!. I have 30 days until my services stop working, so time to shop around other providers. Funny thing is just after my phone call, my broadband went down for around 20 mins, but then came back on.Solved2.5KViews1like7Comments