Compensation Declined
Hello, I’ve experienced a loss of service since 2nd November, which I’ve mentioned in previous posts. Following advice from the website and forum, I registered for automatic compensation. Today, the service was finally restored. The engineers who fixed it advised me to call the helpline to verify my compensation amount. However, when I called: The first representative said I was entitled to £12. The second representative quoted £13. I highlighted that the website mentions around £9 per day, and the engineers mentioned around £8 per day. Both times, I was put on hold and then disconnected without resolution. I have a video recording of one of these calls (at the beginning, the representative says they’ll check with the team before the call ends abruptly). Link attached to this post. What should I do next to resolve this? I will be posting this on reddit as well just in case. Thank you for your help!