Cancelled not cancelled
I cancelled my Virgin account on Nov 7th. after moving to a new provider. My contract had reached its end I was automatically moved to a contract more than double the price and compelled to pay £81 for Dec. Huge increase. Then after being told my account WAS cancelled but that I would have to pay Dec. I was billed for £31 on a new contract in Jan. A contract I had never asked for and did not want. The msg conversation I had to confirm my cancellation request has a button option to get a copy of the live chat. I 100% clicked it to get a record and to confirm my interaction with Virgin but it was never sent. Had I not taken a couple of screenshots I would have no record of a response from Virgin. No email no record of any conversation or acknowledgement, but somehow my phone number did get moved to my new provider in Nov. And I did get a phone call asking why I was moving and could they offer me a better package. I said thank you but no thank you.Solved1.1KViews1like7Comments