billing paid twice and services still not running
Virgin urged me to pay outstanding bills as payments somehow, for an obscure reason stopped through direct debit. Even after having paid the bill, the 'restricted' services were not lifted. Moreover, I was still asked to pay the outstanding bill which I just cleared. In the confusion I paid it a second time. To then notice the restriction hadn't been lifted again. Virgin still asking me to pay the 'outstanding' bill. I can't get hold of anyone via customer service as the chat bots keep asking me obscure passwords which don't seem to match up with whatever they recorded + as we have restricted access to any of our wifi and phone use I'm feeling hitting invisible walls. There is nothing I can do ... and I can't find any help to respond to any of my now bewildering questions. I've been trying to get in touch with Virgin for most of my WORKING day now