Package change - one off cost & package updates were not discounted as promised
Hi Team, I recieved new offer from VM £18 and accepted that in month of December. Due to Yodel delivery issue, it wasn’t activated in the Dec month , hence checked with VM they replaced the order but package rate increased to 29£ but they applied 11£ for every month to match old offer. So far all went well. In the same call they mentioned that there will be one off cost & package change cost applied it. They promised it will be discounted. But I could they were not discounted. Could some one please look into this and resolve for me.