Virgin Media are liars and thieves
I have had nothing but trouble since signing up to Virgin broadband. my first bill should have been £45, but they stole 139.99 from my account. after weeks waiting for the complaint to be looked at and a multitude of emails saying they were authorised to take the payment, they took it anyway - THEFT. sorted this out after speaking to 9 (yes 9) different people over 7hrs on the phone… note that they will just end the call on you so you have to start over again. they agreed I was billed incorrectly and that I would need to claim an indemnity against them with my bank (another lie, but did it a way). I actioned this and then immediately called Virgin to pay my bill in full, minus their BS charges. I was advised by their complaints and resolution team that due to their inaction, lies and theft, that my Oct bill was be gratis and my bill for November, they assured me repeatedly, would be £45. Bill for OCT generated a £0.00 and no direct debit taken. Come NOV, I get a bill for £88.50 inc. late payment fees… which they have refused to take off (despite my previous bill being 0) and have said that someone will ‘look into it’. I have no trust or faith in Virgin or their staff as they are, simply, liars and thieves and otherwise incompetent in handling even the most basic of queries. Virgin customer service is, frankly, not fit for purpose! they WILL lie to you and then deny anything, they will mess you around with the billing and trying to actually speak to someone, whether over the phone or email, will take hours, if not weeks - just to have nothing resolved and them lie yet more. I have nothing but regret for signing up to this unscrupulous company and hope my warning will allow others to avoid them. This company should be barred from trading! note - if Virgin take yet another unauthorised amount from my bank, I will be pressing charges. is it too much to ask to just be billed correctly, what was agreed? With Virgin, yes, it is too much to ask.