2 month delayed install following move, but no refund on bills and reset contract length...
Straightforward really. VM gave me a confirmed install date in early August (house move). Eventually installed at the end of September. Have just receieved first bill...for full amount and with a 'new contract' date. Was expecting £6.24 delay compensation x 55 days, and also expecting my existing contract to be maintained rather than being re-tied in to a new one. Am more than slightly disgruntled. Best course of next steps? So much for automatic compensation scheme...feels a bit devious tbh