Not honouring agreement and trying to leave
I signed a new contract in February renewing our deal with Virgin at a good price on the app, checked our next bill and it had doubled our price. Contacted Virgin to discuss this and they said the good price on the app was a glitch on their end and that they will no longer honour that contract. I am now trying to leave Virgin because the customer service has been awful to be kind about it. We have spent roughly about 10 hours on the phone trying to sort out the original deal and now leaving Virgin. We have had confirmation on the phone from two different people that there will not be a disconnection fee but this has still not been confirmed in writing and we left in limbo just trying to get out of a contract that Virgin will not honour. is there anyone out there who can help us leave without the promised disconnection fee? Has this happened to anyone else?