Automatic Compensation
I experienced complete loss of service for around 10 days. Once the issue was resolved I was told the compensation would automatically be added to my account within 7 days. This was over a month ago now and the compensation hasn't been applied. I've spoken to customer support multiple times and each time they say somebody will call me within 48 hours but nobody ever does. What can I do further? Whenever I explain this situation to customer support they say they can do nothing further and just wait for the call...