Is this the level of Customer Service I Can expect?
Hi, I have recently joined virgin media as a new customer, And after an error in delivery I am struggling to get any resolution or even updated feedback from anybody I contact. Was hoping if any help could be provided here before I cancel my contract before it even starts. I was due to receive the items for the package I signed up for (Broadband, TV, Phone) on 26/07/24, However on arrival I had only received the broadband hub and ethernet cable (Nothing else), I contacted virgin both by phone call (who cut me off) and messaging service who provided me with the following... No update, Tracking No. or further information was received, And more than 48hrs later... Nothing I contacted by chat again on Sunday 28/07/24, To be told this... And yet again, Nothing. No email confirmation, No tracking, Nothing listed in my orders, And Customer service refusing to give further information. Contacted virgin media again yesterday... I requested the call back, And surprise over 24 hrs later, Still Zero from virgin. My bill is due to be calculated soon, Which is already the double advertised price i signed for. And with still no sign of My TV and Phone items looks like I'm gonna miss out on at least a month of my 18th month contract deal as I'm due to travel soon. Seriously is the customer service always this bad?? Does anybody have any advice on how to resolve this issue fast or to speak to somebody who can actually give me answers, eg. Why wasn't a new item mailed ASAP on 26/07/24 when i first reported the issue?
