Virgin media eBilling issue -it seems impossible to switch to ebilling
I took on the virgin media account after my wife died. I then started receiving paper bills I didn’t request and was charged for these. The instructions about switching to eBilling in the app and on the website are misleading and simply don’t work. I have called Virgin Media at least four times, dealing with a call centre, to no avail. In May I was assured I had been switched to eBilling. Nothing happened, Today I was simply given the same instructions about going through My Account to Your Profile (which doesn’t exist). I explained again and the call centre handler said she would switch me (I’ve told this before), only to be told her system wasn’t working. This is frustrating and disappointing. My contract comes to an end in September and I am seriously considering switching to another provider. It would be much appreciated if this issue could be sorted out once and for all