Why have I been disconnected 2 weeks early?
I arranged a disconnection date of the 14th, but found myself cut off on 1st, a whole 2 weeks early. Since then, another member of the household has been offered a contract on much more reasonable rates and that has been set to commence on the 15th Feb Will virgin media restore my broadband and phone service as agreed until the 14th? This is really shameful because even a cursory search of the forums shows this happens routinely. You confirm in writing a disconnection date and then choose a completely arbitrary one instead. Just wth?? This needs escalating to Ofcom because you've had multiple opportunities to fix this issue and you have not.