Complaint reference: C-0411241397
Ashleigh_C The M250 Broadband service was unexpectedly terminated on Saturday 02 November 2024 at 24:00 hours (end of day). Virgin Media Chat on Sunday 03 November 2024 says there is no fault, Broadband service has been terminated by Virgin Media, and will be reinstated within hours. I request that the existing M250 contract and the monthly Cr£14.00 Promotions & discounts be reinstated. I have given the required more than 30-days’ notice by Royal Mail Sign-For letter to terminate at end of M250 contact on Monday 11 November 2024 at 24:00 hours (end of day). My new Openreach ISP provider is scheduled to start their Broadband service on Tuesday 12 November 2024. Pay by Direct Debit continues to be in place. I have asked for Broadband service termination at end of M250 contract on Monday 11 November 2024. I go to local Library to use their free Wi-Fi service. The Virgin Media Bills are downloaded and indicate that the Direct Debit monthly amount has not been increased by Virgin Media. Virgin Media Chat acknowledge their fault and the agree compensation credit will be provided. The M250 Broadband service was reinstated late afternoon on Monday 04 November 2024. The Am I eligible for automatic compensation? | Virgin Media Help says that there’s no need to ask Virgin Media to credit your bill, because the Broadband service is automatically covered under the Virgin Media compensation scheme agreed with Ofcom. But the M250 Virgin Media Bills fail to record any compensation credit. How do I expedite compensation credit?