Requested a new box - told entire package cost would rise (and no TNT Sports)
I'm a long-standing VM customer - I have the top package (TV/1Gg/phone), with UHD add-ons. I accepted an online renewal price in December 2024 and today called to see how much an additional box would cost to be added on to my package (I was happy to pay the extra £5 a month I was quoted and whatever the installation would have been). However, when trying to add it (and, of course, having waited for 30 mins for anyone to answer) I was told my renewal deal (a mere three months ago) was now 'out of date' and that if I wanted an extra box, my entire package price would change - most notably hitting me up for more for TNT and Sky Sports UHD. I am at a loss as to why an extra box - ie me (willingly) paying an additional premium for channels I already pay for - would then upset the entire contract (which, of course, I'm now committed to) and result in me losing key channels/paying extra for them? If there's a mod who can help me with this I'd be very grateful. Past experience has told me the help here is infinitely better than on the excruciating 'customer service' phone line... Thanks in advance