I renewed my contract - no emails, and the app tells me I'm about to cease!
Exactly as the title. I renewed my contract back on the 12th November off the back of some Black Friday deals on the site. I have an order number and the automated confirmation was supposed to be emailed to me....I've received nothing. Fast forward to 2 weeks later and I've still received no email, and every time I logon I'm being told to renew my contract as I'm going to cease in December. Being a long time VM (NTLworld) customer, I know full well that this is likely to come down to the last day and me having to shout at people for things to happen. The lack of communication is REALLY jarring and I just don't know how to approach sorting. I've tried ringing, 90min lead time. I'm currently on the website and waiting for an agent - I waited for 3 hours last night in the "17 minute queue" but got nothing in terms of a reply. I'm just tired of chasing - can anybody suggest anything or help with anything?