old account vs new virgin media 02 account - trouble with validation emails
Hi. I have the older account and don't have any o2 services. I have not been asked or been able to create an account on the new virgin media 02 system. I can access my account from my laptop BUT, if I try to access my account from my phone then I get a message on screen saying "we've sent you an email with a link" and "Tap and follow the link to verify it's you". The screen message is clearly badged as virgin media 02 and none of these emails ever arrive in either my Inbox or Spam folders. It's exactly the same when trying to add a device to TVGO or SKY. I'm pretty sure there is the wrong email address in your back-end system as I can receive certain emails (like downloading a Bill or remonding me of my sky pin) but NOT the emails which says anything to do with verifying it's me or adding a device. This has been going on for weeks, now. What can be done and has anyone else had this problem? Thanks113Views0likes6Comments