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Hero

Joined 16 years ago

6506 Posts7 Likes453 Solutions

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Re: Don't waste your time to Cancel via phone or chat !!!
Thanks, after about 40 minutes on the phone I believe I have succeeded in getting my contract ended at midnight end of 6 Feb (end of the minimum term), and they agreed I would have nothing to pay since I am already paid up to that date. They shoot themselves in the foot with this malarkey - it should be a simple matter to end a contract using the online account. They are happy enough to start the contract online, or to add extra services. But instead - right at the time when so obviously you are ready to talk, to anyone who will listen, about your broadband choices and customer service experience, that's the time they choose to really **bleep** you off. So what are you going to tell everyone? I've just gone with XYZ, got a really great deal - but whatever you do don't touch Virgin! That's a shame, because it's a decent reliable broadband service, just run by charlatans.
4 years ago Place Managing Your Account - Cable
8.4KViews
2likes
9Comments
Re: Don't waste your time to Cancel via phone or chat !!!
I wrote the letter out of despair having been cut off after having finally got through on the phone. Before I got cut off I had passed security and served notice of the cancellation - all recorded for "monitoring and training purposes" (but not for execution purposes, no doubt). Two days later I got my next bill (nearly double, so that's not going to happen), so I figured they had ignored my phone call (they didn't bother to phone back, and since they follow a procedure, I'm assuming it is procedure not to recover lost calls regarding cancellation). It is like Hotel California - you can check out any time you like, but you can never leave!
4 years ago Place Managing Your Account - Cable
8.5KViews
1like
11Comments
Re: Don't waste your time to Cancel via phone or chat !!!
I took the the Forum Team's advice and my letter was returned as "addressee gone away". Is Virgin Media too tight to pay for postal forwarding for 12 months? Or is it policy to just avoid receiving cancellation letters? It is an F-ing disgrace how difficult VM makes it to leave. I have phoned, written, emailed, everything short of sending an owl, and still they send me the next bill as if they just have their fingers stuck in their ears saying "la-la-la we can't hear you". Utter disgrace! Obviously the DD is cancelled - that was easy at least. It should not be any more difficult to cancel the contract at the end of its natural term.
4 years ago Place Managing Your Account - Cable
8.6KViews
4likes
14Comments